We want to ensure your satisfaction with your purchase from our shop. Please review our cancellation, return, and exchange policy below:
1. Cancellation Policy:
- If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped or customized. Once an item has been shipped or personalized, the cancellation request cannot be accommodated.
2. Return Policy:
- We accept returns within X days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please contact us within the specified timeframe to initiate the return process.
3. Exchange Policy:
- We offer exchanges for items of equal or lesser value within X days of the delivery date. The item must be unused, in its original condition, and in the original packaging. Please contact us within the specified timeframe to initiate the exchange process.
4. Non-Returnable and Non-Exchangeable Items:
- The following items are non-returnable and non-exchangeable:
- Custom or personalized orders
- Digital downloads
- Intimate or sanitary goods (e.g., earrings, skincare products)
- Sale or discounted items
5. Return/Exchange Shipping:
- Customers are responsible for the return/exchange shipping costs unless the return/exchange is due to an error on our part. We recommend using a trackable shipping method for return shipments to ensure safe and timely delivery. Please provide us with the tracking information for your return/exchange package.
6. Refund/Exchange Process:
- Once we receive the returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow X business days for the refund/exchange to be processed and reflected in your account.
7. Damaged or Defective Items:
- In the rare event that your item arrives damaged or defective, please contact us immediately. We may request photos or additional information to assess the issue. We will work with you to provide a replacement, repair, or refund for the damaged or defective item.
8. Lost Packages:
- If your package is lost in transit, please reach out to us. We will assist you in tracking the package and resolving the issue. In the case of confirmed lost packages, we will offer a replacement or refund.
Please note that the above policies are general guidelines. Specific details, such as the duration for returns/exchanges and any additional requirements, may vary depending on the nature of the products we offer. If you have any questions or require further assistance regarding cancellations, returns, or exchanges, please feel free to contact us. We are here to help!
Thank you for shopping with us!